Returns & Replacements
To assure that items get quickly processed and credited, please follow these simple steps. We will be happy to make sure your returns are properly credited.
Call our sales department and talk to one of our sales representatives. Request and RMA (Returning Merchandise Authorization) number for the merchandise you wish to return. All merchandise to be returned must be accompanied by an RMA number and be in its original packaging. The product must be unused, unaltered and unchanged from its original state. Any merchandise returned that does not meet this criteria may be subjected to an additional handling fee or refusal.
Pack the parts carefully to avoid any damage during shipping. Always use a sturdy shipping carton to ship the parts back. Print your RMA number on the outside of the shipping carton. Please do not write on, use tape, or affix shipping labels to the product package itself, because we must return it to stock and we can’t sell a box that is defaced. Racehard is not responsible for any shipping fees during this process and may require original shipping costs to be reimbursed even if ‘free shipping’ was included on the original order. Shipments made for return items is payable per the customer returning the item.
We need the invoice number or a copy of the original invoice showing when the part was purchased. Please include the information with the merchandise you’re returning. Returns will be assessed a $4.50 processing fee + a 10% restocking fee per RMA number. We’re sorry, but we cannot accept returns on special order and/or non-stocking items.